Windstream Communications Jobs

Sr Analyst-Order Management

United StatesReq #695

Thursday, April 25, 2024

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

• As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.

• Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.

• Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

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About this Role:

The Revenue Strategy team plays a critical role in shaping Kinetic’s acquisition strategy and priorities across marketing and sales. The team’s responsibilities include setting Kinetic’s acquisition priorities, developing growth forecasts, and understanding growth drivers.

The Sr. Consultant - Strategy will be responsible for measuring and monitoring post-sale transactions throughout the work-in-progress (WIP) funnel until they are installed. This includes evaluating the sales that enter WIP, operational effectiveness at completing installations, reasons for cancellations, and how to drive more installs and ultimately billing.

What You’ll Do:

• Develop methods for reporting, projecting, and forecasting WIP.

• Leverage both structured and unstructured datasets around WIP to develop further insights into orders in WIP.

• Create hierarchies of order progress and status traits to push meaningful analysis across the varying levels of the organization: from those responsible for acting on orders, to management, and up to executives.

• Develop models for projecting WIP in the short-term: next X days, weeks, remainder of month, or even quarter with inputs from sales activity and projections, historical run-rates of installations, and cancel rates.

• Take learnings from shorter-term projections and apply it to long-term forecasting for WIP, with same inputs from sales and then forecasting outcomes of orders in WIP.

• Uncover findings on cancelled orders in WIP and work with owners to drive improvements .

• Partner with operations (service delivery) team on understanding order flows and enable insights as to troublesome milestones, queues, or teams/owners.

• Determine deeper understanding into the reasons why customers cancel Kinetic orders prior to install date.

• Provide empirical evidence to support decision points around policy or operational changes that could improve customer experiences, business efficiencies, or both.

• Align pre-install cancels with broader unit model to ensure that our forecasts are inclusive of what transpires between sale and install.

• Shape the narrative around executive reporting.

• Using the partnership forged with the operations team, develop executive-level summaries of status, insights, and initiative updates.

• Create views that align with executive understanding of WIP and pre-install cancels, while simultaneously pushing forward innovation of how we manage and evaluate the business.

• Own creation of presentations around this scope of work using appropriate levels of detail (visualizations to summarize, tables/numbers to teach and provide confidence in findings)

Do You Have:

• Bachelor’s degree, preferably in business, marketing, or data-driven discipline; graduate degree in similar discipline also valued.

• 8+ years experience in analytical role, preferably with focus on customer acquisition or marketing analytics, preferably in broadband, telco, other subscription-based business, consulting, or finance]

• Strong analytical skills and a demonstrated ability to develop or tailor modelling approaches to evaluate novel opportunities.

• Familiarity/experience with broadband, telecommunications, or other subscription-based businesses preferred.

• Strong grasp of core concepts of order management, operations, and business analytics/forecasting

• Strategic, data-driven thinker with strong intellectual curiosity

• Advanced Excel modelling and foundational Tableau skills required; basic SQL preferred.

• Ability to build effective presentation materials primarily in PowerPoint.

• Self-starter, ability to effectively balance multiple pieces of work, clearly communicate with stakeholders, and deliver timely quality output.

• Excellent leadership, communication, and team-building skills

Physical Tasks - Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance : Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

The starting compensation range for this job is $89,300to $117,200.

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Our Benefits:

• Medical, Dental, Vision Insurance Plans

• 401K Plan

• Health & Flexible Savings Account

• Life and AD&D, Spousal Life, Child Life Insurance Plans

• Educational Assistance Plan

• Identity Theft, Legal, Auto & Home and Pet Insurance

• https://windstreambenefits.com

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

• WinVets – Veteran Employee Resource Group

• WOW – Women Employee Resource Group

• WINPRIDE – LGBTQ+ Employee Resource Group

• WBPN – Black Professional Resource Group

• WARG – Ability Resource Group

• LaFamilia –Hispanic Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Other details

• Job FamilyMarketing

• Job FunctionBusiness Analysis

• Pay TypeSalary

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• United States

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