WindStream Communications Major Customer Advocate in Oakbrook, Illinois
Advises assigned accounts (multi-national/global accounts) by selling new or additional products and services to existing customers;
Finding additional business in multiple areas within the existing customer;
Identifying essential customer prospects and evaluating their position among competitors;
Researching and analyzing sales options.
Drives organizational management and effectiveness for customers by planning for evolutionary product development;
Communicating with internal resources the project plan; and bridging any gaps within the product delivery process.
Manages formal RFP responses by collaborating with internal and external stakeholders;
Setting strategic sales objectives unique to the customer; and aligning sales goals and quotas.
Manages customer projects and charters that relate to specific key accounts by overseeing project plans from conception to completion; ensuring project specifications are met;
Facilitating customer proposals;
Providing recommendations regarding setting metrics and tracking results.
Manages customer satisfaction and service delivery by anticipating potential service problems;
Continuing communication during difficult times; and monitoring satisfaction.
Creates business development plans and forecasting by preparing efforts on behalf of the customer;
Assessing customer needs on a regular basis;
validating strategic sales model alignment;
Maintaining accurate data for all sales activity.
Processes product renewals and retention of existing customers by building customer rapport;
Conducting specific customer product analysis for expiration;
Following customer industry trends for enhancements to existing product platforms.
Minimum Requirements:Bachelors Degree and 9 years professional level job related experience (outside, direct sales experience); OR 13 years professional level equivalent related experience.
Primary Location: *US-Illinois-Oakbrook
Job Category: Sales
Requisition ID: 18004426
Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.