WindStream Communications Major Customer Advocate in Oakbrook, Illinois


  • Advises assigned accounts (multi-national/global accounts) by selling new or additional products and services to existing customers;

  • Finding additional business in multiple areas within the existing customer;

  • Identifying essential customer prospects and evaluating their position among competitors;

  • Researching and analyzing sales options.

  • Drives organizational management and effectiveness for customers by planning for evolutionary product development;

  • Communicating with internal resources the project plan; and bridging any gaps within the product delivery process.

  • Manages formal RFP responses by collaborating with internal and external stakeholders;

  • Setting strategic sales objectives unique to the customer; and aligning sales goals and quotas.

  • Manages customer projects and charters that relate to specific key accounts by overseeing project plans from conception to completion; ensuring project specifications are met;

  • Facilitating customer proposals;

  • Providing recommendations regarding setting metrics and tracking results.

  • Manages customer satisfaction and service delivery by anticipating potential service problems;

  • Continuing communication during difficult times; and monitoring satisfaction.

  • Creates business development plans and forecasting by preparing efforts on behalf of the customer;

  • Assessing customer needs on a regular basis;

  • validating strategic sales model alignment;

  • Maintaining accurate data for all sales activity.

  • Processes product renewals and retention of existing customers by building customer rapport;

  • Conducting specific customer product analysis for expiration;

  • Following customer industry trends for enhancements to existing product platforms.

Minimum Requirements:Bachelors Degree and 9 years professional level job related experience (outside, direct sales experience); OR 13 years professional level equivalent related experience.

Primary Location: *US-Illinois-Oakbrook

Job Category: Sales

Requisition ID: 18004426

Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.