WindStream Communications Sr Analyst Systems Transformation in Greenville, South Carolina
The focus of this position is to improve efficiency and enablement of Field Operations by observing and partnering with local Operations, and related CSMB support teams. Emphasis on systemic opportunities are expected to come directly from this position via site-visit collaboration, observations, and end-user reporting. The ability to quantify and provide root cause analysis to assess impact will be critical, paired with the ability to develop solutions and communicate with the user community. This position will serve as the primary point of contact for Field Operations system issues, enhancements, and roll-outs and will coordinate rapid change with IT in areas of strategic importance .
Responsibilities of this position include but are not limited to:
Identify system opportunities and quantify impacts across a wide range of CSMB tools and applications
Collaborate with the business, IT, and support groups to develop and transition plans, including ongoing success metrics, to quantify and accelerate adoption, enablement, and change
Compose IT requirements and user stories. Partner with IT to identify the best solution to meet the needs of the business
Provide clear and concise details to IT during LOE sessions, leveraging the appropriate business SMEs as needed to ensure realistic expectations are established and managed
Create and regularly maintain a closed loop feedback process for communication to end users including Stream, Regular Status reports, and individualized area assessments and updates.
Identify training needs, review training documentation including workflows, process guides, and quick reference guides
Coordinate implementation plan (lock-down, in-flight plan, business verification and back-out)
Serve as point of contact to the business for post deployment support
Lead deployment efforts and maintain proactive communication throughout the process to all levels within the business
College degree and 3-5 years professional level experience with 1 years supervisory experience for roles with supervision; or 7 years professional level related experience with 1 years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related experience required.
History of Strategic Plan Execution
Demonstrated history of managing projects from concept to completion
Advanced user of MS Excel/Access
Proven ability to meet aggressive deadlines
Advanced User of JIRA, Confluence & SharePoint
Working knowledge of SAP Business Objects, Crystal Reports, or predictive analytics software is a plus
Strong communication skills both oral and written
Highly motivated and self-directed individual
Primary Location: *US-South Carolina-Greenville
Job Category: IT
Requisition ID: 18004018
Other Locations: US-Ohio-Twinsburg, US-Georgia-Dalton, US-Arkansas-Little Rock
Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.