WindStream Communications Network Analyst I/II/III (RR) in Greenville, South Carolina


The UCaaS system administrator is responsible for the following: surveillance, alarm and event investigation, system validation testing, preparing written documentation to accompany all systems and applications; providing technical guidance and direction to management, engineers, and customer service teams regarding operating platforms; evaluating hardware faults, providing assistance to engineering by conducting system testing, log retrievals, and analysis; providing guidance to teammates and sister organizations.

Duties and Responsibilities:

  • Conduct server management on hardware and software applications to insure good working order and survivability.

  • Conduct surveillance on UCaaS application health from an operating system, application, and hardware perspective.

  • Work closely with UCaaS engineering to monitor storage, memory, disk space, and capacity from a licensing and availability perspective in a production UCaaS environment.

  • Assist in analysis and surveillance for clustered server resources such as the SAN, Load Balancers, and Cisco UCS Clusters.

  • Maintain technologies (including LDAP, IMAPS, etc) to insure server security and stability; conduct research on server hardware, software, and protocols in support of system security.

  • Monitor and provide oversight on scheduled maintenance tasks, software upgrades, security audits, and assist with system backups and recovery.

  • Understand call flow and analysis (Empirix), routing technologies (VOIP & SIP) with the capability to troubleshoot and execute hosted PBX test plans and sanity testing.

  • Perform other duties as assigned.

Special Requirements/Knowledge, Skills, & Abilities:

  • The System Administrator must have strong working experience with server hardware; strong hands-on technical knowledge of the following:

  • Linux variant operating systems

  • Working knowledge of basic networking technologies including an understanding of Ethernet, IPv4 and basic switch, router and firewall configurations

  • Ability to collect and perform basic / high level analysis on system logs

  • Basic understanding of virtualization technologies along with their orchestration and management functions (e.g. VMWare, ESXi, VCenter, etc.)

  • Database technologies and Directory Services

  • DNS

  • Experience installing, configuring, and maintaining all manners of server hardware and associated equipment

  • Working knowledge of storage technologies such as SAN

  • Experience with database environments and requirements for high availability, multi-function environments;

  • Basic command of BASH and Python scripting a plus

  • Ability to effectively communicate both verbally and in writing;

  • Ability to manage mini projects. The UCaaS admin will be required to be on call and should be self-motivated and able to establish and maintain effective working relationships with employees, departments, and vendors.

  • A System Administrator must, at a minimum, be able to translate department goals into own work assignments; independently determine and develop approaches to solutions to maintain the expected level of support and network reliability.

Minimum Requirements:

  • College degree in a Technical or a related field and 2-4 years professional level experience; or 4 years professional level related Technical experience; or an equivalent combination of education and professional level related Technical experience required.


Primary Location: *US-South Carolina-Greenville

Job Category: Engineering

Requisition ID: 18003912

Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.