WindStream Communications Network Analyst I/II/III (RR) in Greenville, South Carolina
The UCaaS system administrator is responsible for the following: surveillance, alarm and event investigation, system validation testing, preparing written documentation to accompany all systems and applications; providing technical guidance and direction to management, engineers, and customer service teams regarding operating platforms; evaluating hardware faults, providing assistance to engineering by conducting system testing, log retrievals, and analysis; providing guidance to teammates and sister organizations.
Duties and Responsibilities:
Conduct server management on hardware and software applications to insure good working order and survivability.
Conduct surveillance on UCaaS application health from an operating system, application, and hardware perspective.
Work closely with UCaaS engineering to monitor storage, memory, disk space, and capacity from a licensing and availability perspective in a production UCaaS environment.
Assist in analysis and surveillance for clustered server resources such as the SAN, Load Balancers, and Cisco UCS Clusters.
Maintain technologies (including LDAP, IMAPS, etc) to insure server security and stability; conduct research on server hardware, software, and protocols in support of system security.
Monitor and provide oversight on scheduled maintenance tasks, software upgrades, security audits, and assist with system backups and recovery.
Understand call flow and analysis (Empirix), routing technologies (VOIP & SIP) with the capability to troubleshoot and execute hosted PBX test plans and sanity testing.
Perform other duties as assigned.
Special Requirements/Knowledge, Skills, & Abilities:
The System Administrator must have strong working experience with server hardware; strong hands-on technical knowledge of the following:
Linux variant operating systems
Working knowledge of basic networking technologies including an understanding of Ethernet, IPv4 and basic switch, router and firewall configurations
Ability to collect and perform basic / high level analysis on system logs
Basic understanding of virtualization technologies along with their orchestration and management functions (e.g. VMWare, ESXi, VCenter, etc.)
Database technologies and Directory Services
Experience installing, configuring, and maintaining all manners of server hardware and associated equipment
Working knowledge of storage technologies such as SAN
Experience with database environments and requirements for high availability, multi-function environments;
Basic command of BASH and Python scripting a plus
Ability to effectively communicate both verbally and in writing;
Ability to manage mini projects. The UCaaS admin will be required to be on call and should be self-motivated and able to establish and maintain effective working relationships with employees, departments, and vendors.
A System Administrator must, at a minimum, be able to translate department goals into own work assignments; independently determine and develop approaches to solutions to maintain the expected level of support and network reliability.
- College degree in a Technical or a related field and 2-4 years professional level experience; or 4 years professional level related Technical experience; or an equivalent combination of education and professional level related Technical experience required.
Primary Location: *US-South Carolina-Greenville
Job Category: Engineering
Requisition ID: 18003912
Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.